Intelligent routing ensures that customer inquiries are directed to the most qualified agent available. This reduces wait times and improves the overall customer experience. Learn more at https://bit.ly/449pwZs #CX #ExperiencesThatMatter
Avaya
IT Services and IT Consulting
Morristown, New Jersey 391,623 followers
At Avaya we give our customers the freedom to take their business in the directions that benefit them most.
About us
At Avaya, we give our customers the freedom to take their business in the directions that benefit them most. We provide the paths for both customers and their employees where every moment big and small can drive in the moment, memorable experiences. The journey is theirs at the pace that makes sense for them with the innovation without disruption they need now and the solutions they can invest in the future.
- Website
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https://tinyurl.com/avayablogs
External link for Avaya
- Industry
- IT Services and IT Consulting
- Company size
- 5,001-10,000 employees
- Headquarters
- Morristown, New Jersey
- Type
- Privately Held
- Founded
- 2000
- Specialties
- Unified Communications, Contact Centers, Small & Midsize Business, Cloud Computing, Enterprise, UCaaS, CCaaS, and CPaaS
Locations
Employees at Avaya
Updates
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Imagine a #contactcenter where happy customers connect on their terms! Our solution seamlessly integrates digital channels (chat, messaging) with your on-premise AXP. Learn more about empowering customers and streamlining operations! https://bit.ly/449pwZs #CX #ExperiencesThatMatter
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Join Avaya CRO, Marylou Maco, at #AvayaENGAGE! A chance to connect with peers, customers, and partners. Discover how Avaya is revolutionizing customer experience. Amazing mainstage speakers & insightful sessions await! Register now: https://bit.ly/48vsQ28 #CX #ExperiencesThatMatter
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Customer service leaders: Struggling to balance efficiency with resolving complex customer issues? A new Binghamton University study explores the role of #AI in achieving ambidexterity in contact centers. The research delves into three modes of ambidexterity and the impact of AI on shifting between them. Key takeaway: AI is a valuable tool, but use it strategically! Read the full research here: https://bit.ly/3JvXP3s #CX
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Avaya is leading the customer experience revolution, and Avaya ENGAGE is your chance to be a part of it! Join Avaya CEO Alan Masarek as he invites you to this premier event for customer experience professionals. At #AvayaENGAGE, you'll connect with industry leaders, discover innovative solutions, and learn how Avaya can help you transform your customer and employee experiences. Register now to secure your spot at Avaya ENGAGE: https://bit.ly/48vsQ28 #CX #ExperiencesThatMatter
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By making simple switches away from plastic, like using reusable water bottles or eco-friendly shopping bags, we can create a ripple effect of positive change. Small changes, big impact. Make a difference this #EarthDay. #PlanetvsPlastics
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Your path to #innovation is unique, but #collaboration fuels success. Avaya ENGAGE connects you with industry leaders in #AI, cloud, and data to unlock new possibilities. Gain valuable insights, contribute to the future of customer experience, and shape a transformative future. Register for #AvayaENGAGE today! https://bit.ly/48vsQ28 #CX
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Is your team struggling with internal friction? We bridge the gap between Employee Experience (#EX) and Customer Experience (#CX). Discover how #AI, automation, and real-time guidance can boost #productivity and satisfaction. Learn more here! https://bit.ly/425B7ry #ExperiencesThatMatter
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Dr. Ayanna Howard, Dean of Engineering at The Ohio State & former NASA Robotics expert, joins #AvayaENGAGE! Hear her insights on #AI, assistive tech, & the human factor in a tech-driven world. Register now: https://bit.ly/48vsQ28 #ExperiencesThatMatter
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As technology evolves, so do the threats to our data and privacy. We're curious to know your thoughts on the role of Artificial Intelligence (AI) in bolstering security and ensuring compliance. Cast your vote below and let's explore together how #AI is shaping the future of safeguarding our digital landscape.
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